Do you really need support? - YES!! - We have never found a client who, even after years of using a software package, doesn't call us for support. As we all know, software vendors issue upgrades with new, more sophisticated and more extensive features and capabilities, most of which result in increased performance, productivity and more accuracy. However, as hardware and software advances are made, they become more complex to setup, learn, and operate. You could literally waste hours or days on a single problem, thereby falling behind schedule and becoming frustrated. Let us help you to stay on track.

Why should you get your support from us? - A few reasons include:

• We have been in the CAD field for over 20 years
• We have handled thousands of support calls a year
• Implemented and maintain our own extensive support database
• We have a well trained staff (all with years of hands-on practical experience)
• We have access to special technical resources not available to most dealers
• We offer you stability (we are successful, financially secure, and always striving for long term business partnerships). With the thousands of calls we get and problems we solve, chances are you will get an immediate answer when you call, and that means increased productivity and profits, and in some instances, saving your job.

To meet the varied requirements of our clients, we offer the following remote customer assistance programs:
1. Yearly Support Contract - We provide unlimited support on software for one full year for a pre-paid fee based upon a per site fee of $275.00 (if you purchased your software from us) or $375.00 (if you did not purchase your software from us), plus $25.00 for each software package covered.

2. Block of Time Support - You can pre-purchase support in blocks of time of 4 hours ($300.00) or 8 hours ($500.00). As you call in for support, your block time will be used in 5 minute increments with a 15 minute minimum charge per incident.

3. Per Incident Support - Support is offered on a per incident basis for a charge of $50.00/incident, regardless of time required to resolve your problem. This option is available via credit card charges only.
We also offer 90 Days free telephone support with every software purchase valued at $1,000.00 or more.
Please request a copy of our Agreement for any of the above options for more specific details and terms and for ordering your support.

Each of the above support options guarantees a 4 hour response to your calls.